Operations Audit

Find the constraint

Purpose: Find the one thing currently limiting the business, since fixing anything else usually leaves the result unchanged.
Inputs: One process with a clear start and end
Its records: CRM, email, task history, timestamps
Method: Reconstruct what happens from the evidence
Look for friction: waiting, handoffs, rework, exceptions, bottlenecks, one-person dependency
Test each candidate: "if we fixed this, the business could ___"
Keep the one whose answer is specific
Output: The constraint, its evidence, and a confidence level.
Data: CRM Accounting Email Calendar Task or project software Support or ticketing Spreadsheets and interviews

The reasoning behind this one capability, with a worked example.